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Frequently Asked Questions

Products

Yes! While all of our products are specifically designed for men with facial hair, at the core they are all simply amazing skincare and grooming products suitable for both men and women.

Take HYDRATE for example. All of the ingredients are beneficial for both the skin and facial hair. While most daily facial moisturizers only care about the skin (they can leave stubble feeling greasy or discolored), we take the extra step to use ingredients that benefit both. 

Yep! Pubic hair tends to be similar in composition to beard hair. Our products soften and improve hair health both north and south of the boarder.

Pro tip: If you preform some serious manscaping and encounter razor burn or irritation, apply HYDRATE to soothe the discomfort.

Yes. We never test on animals and we never will. We test all of our products both in a lab setting and on ourselves. So I guess you can say they are tested on beasts 😉

Orders and Shipping

Once you place an order, you will receive a confirmation email (or text if selected) with your order confirmation information.

Once your order ships, you will receive a shipping confirmation email with a link to track your order.

If you did not receive this email, please check your spam/junk folder. If you need further assistance, please contact us at support@stubbleandstache.com

Orders placed before 3pm EST Monday through Friday normally ship that same day. Orders placed on federal holidays and weekends ship the next business day.

We offer free shipping for domestic orders of $50 or more. These orders will ship either USPS First Class Mail or Priority Mail depending on weight.

We ship via USPS and offer Standard shipping (2-5 days) and Priority Mail (1-3 days). Once the order ships we entrust it to USPS and cannot guarantee shipping times. Please note shipping times are estimates provided by USPS and are not guaranteed. Natural and man made disasters may cause additional shipping delays. 

International orders ship via USPS First-Class Mail International and Priority Mail International (6-10 Business Days). Please note shipping times are provided by the carrier and are estimates, not guarantees.     

If your order says delivered but you cannot locate the package, please check around your home and with your neighbors. From time to time USPS delivers to the wrong address or mailbox.

Additionally, USPS will sometimes indicate that an order was delivered but it doesn't actually arrive until the next delivery day.

If you still cannot locate your order, please contact us.

If you are unhappy with your order, please contact us within 30 days and we will make it right.

If you purchased our products through a third party (store, other website, etc) please contact them directly.

The shipping fees are paid directly to USPS and we cannot refund them after an order ships.

If you cancel your order before shipment, the shipping fee will be fully refunded.

If you'd like to cancel your order or need to modify an order, please contact us as soon as possible.

Once an order ships it cannot be canceled. In this situation please wait until your order arrives and then contact us about returning your order.

Please note that shipping fees are paid directly to USPS and we cannot refund them.

International Orders

Yes. We ship via USPS International Mail. Depending on the destination country, tracking information may not be available. 

U.K. Customers - Unfortunately, as of January 1st, 2021 we are no longer shipping to the United Kingdom. This is due to new tax regulations that require us to collect VAT and send these taxes to the U.K. 

International orders ship via USPS First-Class Mail International and Priority Mail International (6-10 Business Days). Please note shipping times are provided by the carrier and are estimates, not guarantees. 

For international orders, the buyer is responsible for any charges levied by the destination country.

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