Shipping
We offer Economy Shipping which normally arrives within 8 business days, Standard Shipping which normally arrives within 5 business days and Expedited Shipping which normally arrives within 4 business days.
Some will arrive sooner or later depending on delivery location. Please note estimated delivery times are provided by the carrier and are estimated shipping times only, not guarantees. The carriers will not refund the shipping costs if these estimated delivery times are not met.
Items going to APOs/FPOs ship via USPS.
International Shipping
U.K. Customers - Unfortunately, as of January 1st, 2021 we are no longer shipping to the United Kingdom. This is due to new tax regulations that require us to collect VAT and send these taxes to the U.K.
Customers outside of the U.S.A. are responsible for any customs, duties, or taxes imposed by their country.
Customers in Canada can estimate their duties and taxes here. We automatically calculate the best shipping rate/carrier based on your location. Please note in some cases shipping costs could exceed the cost of the product.
Should delivery be refused due to any customs, duties or taxes imposed by the destination country, no refunds will be issued until the order arrives back to us.
The customer is responsible for any return shipping charges in this situation. If an order is "abandoned" i.e. the customer refuses to pay their country's taxes and does not cover any return shipping costs (if required), no refunds can be issued.
Once the order is returned to us, the product price will be fully refunded. Shipping costs are non-refundable.
International shipping times vary by location. In some cases, delivery can take up to, or over a month depending on the shipping service. Shipping times are provided by the carrier and are estimates, not guarantees. Please note that external factors such as pandemics, wildfires, hurricanes, severe weather, and other natural disasters can cause additional shipping delays. All products are shipped from the United States.
Returns
30 day Happiness Guarantee
Your happiness is one of our top priorities (second only to creating the best skincare products man has ever known). Have a problem? Contact Us and we'll make it right. Contact us within 30 days of receiving your order for a full refund of the product cost. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase. Should you need to return an item, you are responsible for return shipping costs if required. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns after 30 days
On very rare occasions, refunds may be authorized for return requests occurring after the thirty day return window. If approved, each item is subject to a $6 fee which is deducted from the refund amount.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Sales Tax
We are based in Washington, DC and are required by law to charge a 6% sales tax on all orders to addresses within the the District of Columbia. We are also required by law to collect sales tax in the state of Texas.
Wholesale Orders
If you are a business owner and would like to carry our products, please visit our wholesale page
stubble & 'stache Privacy Policy
----This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.stubbleandstache.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use this information to customize content and advertising, and to provide social media features.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Pinterest: https://help.pinterest.com/en/articles/personalization-and-data
- AdRoll: https://app.adroll.com/optout/safari
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us
If you have any other questions, please contact us